The issue this week, was the BTL, or Belize Telecommunications Company lack of internet services to our section of Santa Elena Town for business purposes. We checked again this week,( end of April ) and have been doing so for the last 13 years two or three times a year. Got the same LIES and DECEIT from the local BTL Office customer service. BTL is NOT offering high speed internet service yet to our section of Santa Elena Town, but will be in about two months. This charade and parade of lies has been going on under numerous owners. Of which the UDP Government of Belize are the current owners and operators of the BTL internet service.
We don't like being lied to! Nor do we like the inefficient management failures of socialist appointed political party Boards of Directors under whichever political party holds the reins of the government and control of the treasury. This is a FARCE, meant to only enrich political party apparatiks currently, in our opinion. Looting and plundering. Instead of delivering services badly needed to increase economic growth.
__________________________________________
The story behind the story of loss of 5 percentage points on the UDP government report card, is because we were running tests all week, trying to get our Chicago Broker Desktop software program working. We can use their Web Based program to initiate cash derivative trades, but cannot close the more complex types of trades using this program and have been told over and over again, that we need their DESKTOP SOFTWARE. We have downloaded it numerous times, but cannot get it to work. Our local ISP is SMART of VERIZON WIRELESS, who it seems from the PING TESTS are in turn subcontracting through our local Belize Telecommunications Company according to the test results. The following is the results over several days. We are at our wits end trying to develop an offshore trading financial business, with the poor quality of internet service we are getting.
______________________________________
Test Results:
To: Jake Arnold Tech Support, THINKORSWIM.COM
I'll contact them, thank you for the information. I use the web based platform easy enough. Just the desktop I cannot use.
--- On Wed, 4/28/10, techsupport@thinkorswim.com
From: techsupport@thinkorswim.com
Subject: RE: Desktop program difficulties in working ( SMART broadband from Verizon )
To: hillviewhacienda@yahoo.com, techsupport@thinkorswim.com
Cc: bz-culture@psg.com
Date: Wednesday, April 28, 2010, 9:52 AM
Hello,
The internet connection is the reason you cannot connect. Try restarting the modem/router. Also contact your ISP to troubleshoot the connection.
Thanks,
Jake Arnold
Tech Support
866 839 1100 xt 3290
773 435 3232 fax
thinkorswim, inc.
600 west chicago avenue, suite # 100
chicago , IL 60654
Member FINRA | SIPC | NFA
trademark, all rights reserved
----------------------------------
This e-mail is sent by a financial firm and contains information that may be privileged and confidential. If you are not the intended recipient, please delete the e-mail and notify us immediately.
From: Ray Auxillou [mailto:hillviewhacienda@yahoo.com]
Sent: Tuesday, April 27, 2010 6:45 PM
To: techsupport
Cc: bz-culture@psg.com
Subject: RE: Desktop program difficulties in working ( SMART broadband from Verizon )
http://www.pingtest.net/results.php
http://www.speedtest.net/
Results at 5:30 p.m., local time Belize , busy part of day.
Ping 1119 ms
Download .05 Mbps
Upload .03 Mbps
--- On Tue, 4/27/10, techsupport@thinkorswim.com
From: techsupport@thinkorswim.com
Subject: RE: Desktop program difficulties in working ( SMART broadband from Verizon )
To: hillviewhacienda@yahoo.com, techsupport@thinkorswim.com
Date: Tuesday, April 27, 2010, 9:56 AM
Hello,
Could you send a link to the pingtest results?
Thanks,
Jake Arnold
Tech Support
866 839 1100 xt 3290
773 435 3232 fax
thinkorswim, inc.
600 west chicago avenue, suite # 100
chicago , IL 60654
Member FINRA | SIPC | NFA
trademark, all rights reserved
----------------------------------
This e-mail is sent by a financial firm and contains information that may be privileged and confidential. If you are not the intended recipient, please delete the e-mail and notify us immediately.
From: Ray Auxillou [mailto:hillviewhacienda@yahoo.com]
Sent: Tuesday, April 27, 2010 5:55 AM
To: techsupport
Subject: RE: Desktop program difficulties in working ( SMART broadband from Verizon )
Hi Jake Arnold;
First it seemed I didn't have JAVA on my computer, though I use JAVA programs. But with electricity blackouts, I recently had my computer fixed after the electricity company burned out my power supply and mother board, so I don't know what I have on here anymore.
After downloading JAVA, I went to your PINGTEST.NET for broadband signal strength.
Seems our broadband here in Western Belize comes from Tegucigalpa in Honduras 250 miles away. I am getting a ping of 1184 ms
Download speed is .12 Mbps and UPload speed is .05 Mbps. Night time rating.
Out of a five star rating, my SMART broadband service only has the lowest one star rating.
--- On Mon, 4/26/10, techsupport@thinkorswim.com
From: techsupport@thinkorswim.com
Subject: RE: Desktop program difficulties in working
To: Support@thinkorswim.com, hillviewhacienda@yahoo.com
Cc: Client_Support@thinkorswim.com, techsupport@thinkorswim.com
Date: Monday, April 26, 2010, 5:07 PM
Hello,
Go to pingtest.net and run the test. Select the Chicago , IL location. Reply to this email with a link to the test.
Thanks,
Jake Arnold
Tech Support
866 839 1100 xt 3290
773 435 3232 fax
thinkorswim, inc.
600 west chicago avenue, suite # 100
chicago , IL 60654
Member FINRA | SIPC | NFA
trademark, all rights reserved
----------------------------------
This e-mail is sent by a financial firm and contains information that may be privileged and confidential. If you are not the intended recipient, please delete the e-mail and notify us immediately.
From: Support
Sent: Monday, April 26, 2010 3:55 PM
To: 'Ray Auxillou'
Cc: Client Support; techsupport
Subject: RE: Desktop program difficulties in working
Hi Ray,
Thanks for clarifying. I will ask our tech team to assist you further.
Regards,
Eric Burns
Client Liaison
866 839 1100
773 435 3232 fax
thinkorswim, inc.
600 west chicago avenue, suite # 100
chicago , IL 60654
Member SIPC | FINRA
trademark, all rights reserved
----------------------------------
This e-mail is sent by a financial firm and contains information that may be privileged and confidential. If you are not the intended recipient, please delete the e-mail and notify us immediately.
From: Ray Auxillou [mailto:hillviewhacienda@yahoo.com]
Sent: Monday, April 26, 2010 3:48 PM
To: Support
Subject: RE: Desktop program difficulties in working
Yes! I just tried it either way.
--- On Mon, 4/26/10, Support@thinkorswim.com
From: Support@thinkorswim.com
Subject: RE: Desktop program difficulties in working
To: hillviewhacienda@yahoo.com
Cc: Client_Support@thinkorswim.com
Date: Monday, April 26, 2010, 4:04 PM
Hi Ray,
Thanks for following up. Are you right-clicking on the red thinkorswim icon itself?
Regards,
Eric Burns
Client Liaison
866 839 1100
773 435 3232 fax
thinkorswim, inc.
600 west chicago avenue, suite # 100
chicago , IL 60654
Member SIPC | FINRA
trademark, all rights reserved
----------------------------------
This e-mail is sent by a financial firm and contains information that may be privileged and confidential. If you are not the intended recipient, please delete the e-mail and notify us immediately.
From: Ray Auxillou [mailto:hillviewhacienda@yahoo.com]
Sent: Monday, April 26, 2010 2:59 PM
To: Support
Subject: RE: Desktop program difficulties in working
Abigail Muehleck
Thank you Abigail. That was a slight improvement. Now I know I actually have some file folders on my desktop, by right clicking. There are only 3 yellow folder files. None labeled Usergui What I have is .install4j and jrs and suit
Those are the only yellow file folders.
Ray
--- On Mon, 4/26/10, Support@thinkorswim.com
From: Support@thinkorswim.com
Subject: RE: Desktop program difficulties in working
To: hillviewhacienda@yahoo.com
Cc: Client_Support@thinkorswim.com
Date: Monday, April 26, 2010, 12:10 PM
Hello Ray,
Thanks for your email and inquiry. Please try launching the platform again. If you still receive an error message, please try the following:
Right click on the thinkorswim icon on your desktop
Select properties
Make sure you are on the short cut tab
Select find target
You will see a yellow folder that says Usergui
Right click and delete this
Try to restart the software
I hope this helps, please follow up anytime.
Regards,
Abigail
Abigail Muehleck
Client Liaison
866 839 1100 ext 6836
773 435 3232 fax
thinkorswim, inc.
600 west chicago avenue , suite # 100
chicago , IL 60654
Member FINRA | SIPC | NFA
trademark, all rights reserved
----------------------------------
This e-mail is sent by a financial firm and contains information that may be privileged and confidential. If you are not the intended recipient, please delete the e-mail and notify us immediately.
From: Ray Auxillou [mailto:hillviewhacienda@yahoo.com]
Sent: Monday, April 26, 2010 11:07 AM
To: Tech
Subject: Desktop program difficulties in working
I'm D11329407 currently web based paper trading. That is working okay, but have difficulty in closing out Vertical Credit Spreads.
I downloaded several times, your desktop software, but all I seem to get is the icon on my screen and when I click on it, all I get is an auto update box, which says PROXY and EXIT message. There is nothing behind it.
I am certainly not getting the equivalent of your web based program.
I'm only guessing that I must need to unzip the downloads or something?
Can you help?
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