Friday, March 19, 2010



Thanks Lynn

They don't have anything on their website about Internet service, or whatever at SMART. Nor do they have an email for SMART.
I'm not sure if it is a bandwidth problem they have, or simply lack of anyone working nights? I do have two phone numbers for technicians in the Belize City Headquarters, but after trying them yesterday evening, there was no answer from either of the telephones.
It is annoying and inconvenient for business. The evening is bad enough, that problem has been around for a long while. But now the TIME CHANGE in the USA puts New York two hours ahead of us here in Cayo West, I can't keep my web links up and the data streaming coming.
If they work office hours, that means they don't come into work before 9 a.m. local time. Since I start work at 7 a.m., I am not able to put in, or cancel orders, as every time it disconnects me with a TIMED OUT message, CANNOT CONNECT WITH REMOTE COMPUTER MESSAGE, when I try to re-do the Verizon dial up connection, then I'm screwed out of two hours work a day and endangering some big money trades.
Unfortunately, SMART is the only SERVICE for internet here in Hillview, Cayo district. BTL are a no show, and not supplying such telecommunications service. I'm told that the CABLE TV company is coming around, via the Spanish Lookout route heading West with their internet cable service and have reached Billy White village already and working on Bullet Tree Falls, then the Twin Towns is next. Can't wait until we have another internet provider out here. We need the business internet competition badly. They have great service at Caribbean Tire in Spanish Lookout, bunch of high speed DSL free computers for the public to use. Unfortunately, that is a long way from here.

--- On Fri, 3/19/10, lynn . wrote:

From: lynn .
Subject: Re: Bz-Culture: remote computer not responding at SMART INTERNET
To: "Ray Auxillou"
Date: Friday, March 19, 2010, 12:21 AM

Ray, I don't see an email for Smart but their website

gives phone numbers: *1090/ *1091/ *1092/ *1093 (Smart number only) for customer service.

Good luck,
ps: under Smarts "contact us" button on that page, looks like they offer support via live chat, but that might be difficult if you can't stay connected.

On Thu, Mar 18, 2010 at 8:35 PM, Ray Auxillou wrote:

I suspect that the SMART technicians are not on duty at night at SMART. Because we are constantly getting the internet disconnected and the screen message when you try to re-dial up is that the "remote computer not responding"
This is particularly troublesome for me in business, because my work day starts at 7:30 a.m. local time, at the time the New York Stock Exchange opens for trading. My business day with the change of Eastern Standard time in the USA is now 7 a.m. to 2:30 p.m. in the afternoon.
What we get is loss of data feeds in the mornings, and any evening study work is also not worth pursuing because the SMART SERVERS are constantly switching the internet off and saying it is TIME OUT. Then to get back in you have to keep dialing up, and when you get in it is only for a short time and you get disconnected again and again.

If anybody knows the SMART email, would you please forward this? I think their office is in Belize City for technical support. I am guessing they don't have a night time technician worker or something like that?


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